days seven to twelve posted by imani , Sunday, March 18, 2012 at 2:57 AM, in Labels: there is no try

sorry i was gone for a little while.

eros had a 'breakdown' come the seventh day. i was on skype with my wife when this odd and random error message popped, alerting me that it will restart.

and i thought it was nothing. i allowed the poor thing to do what it needed to do. after which, i tried to open it.

i waited.

and waited.

and waited some more.

until i realized something must really be fishy because it won't boot to its operating system even when i tried to 'salvage' what i can of the hard disk.

my hope fizzled. the first thing that dawned on me: i won't be able to see jona.

early the next day i made it a point to stop by the hp center in moa only to be told that it is going to take around 6k if i want eros fixed that same day. the guys were nice enough to tell me that i can just take eros to the hp service center in buendia since it's still under warranty.

off i went. when i got there i was asked to accomplish an info sheet and was asked to wait to be called. one discovery: you can surf the net for free while you wait for them to inspect the machine. you will also be told that coffee and iced tea is on the house. very nice indeed.

i was told they'd need to lock the poor thing in isolation for 3 days. that was the minimum number of days i had to be without my laptop. maximum was 7 days. when i heard that last bit i wanted to go back to moa, but then i thought to myself, i just have to be patient and i might not have to pay anything.

the hp customer service team was awesome. as promised, they provided daily updates on eros' status by getting in touch with me through both phone and e-mail. they'd let me know if an engineer has checked the machine, if they've ordered the parts needed and if they've done testing on both the hard and soft wares. turned out eros' hard drive got tired and it went bonkers - erasing everything else i have installed and left in it. thank god for warranty and for ehds.

true enough, after 3 days, i received an e-mail telling me that eros is ready for pick up. and i could not have been happier with the news.

here's a shout out to yvette, mae, zel and the rest of the hp service center team - you certainly have impressed me with the way you guys handled the issue. the follow ups were done and most importantly, you guys took your time in assessing what need to be done. one happy customer right here!